File Browser not opening

Hello Team,

I am using Helical Insight 3.1 in an integrate mode. SSO is also implemented.
However the file browser is only opening when I am at “Home” page, however from other pages the file browser is not opening. I am getting this below error
Error: Uncaught TypeError: n.slice is not a function
url: 192.168.2.1:8085/hi-ee/js/file-browser.js, line: 3, column: 9759 (TypeError: n.slice is not a function)

Thank You
Riwim

1 Like

Hi Riwim,

Answer: Kindly follow the below-mentioned steps. Go to the location (your path might be different based on OS and installation path)
C:\Program Files\Helical Insight\hi\apache-tomcat-7\conf\server.xml

In this file, you can see something like

<Connector port="8085" protocol="HTTP/1.1"
connectionTimeout="20000"
redirectPort="8447" />

Replace it with

<Connector port="8085" protocol="HTTP/1.1"
connectionTimeout="20000"
redirectPort="8447" relaxedQueryChars='^{}[]|&quot;' />

Once done restart the server and check. It will work fine.

Thank you
Team Helical