Hello Team,
I am using Helical Insight with SSO enabled. Even though I have configured a longer SSO token expiry, the session is still getting logged out automatically after some time. Why is this happening? I am using open source BI helical insight 5.2 enterprise version.
Thanks,
Netta.
Hello,
This is expected behavior in Helical Insight because SSO token expiry and application session timeout are two separate mechanisms.
• The SSO token expiry controls how long a token can be used for authentication (login)
• The session timeout (configured in web.xml) controls how long a user stays logged in based on inactivity
• Even if a longer SSO token expiry is configured, the session will still expire after the inactivity timeout
By default, the session timeout is typically around 30 minutes. If there is no activity during this period:
• The user session expires automatically
• A session expired popup is displayed
• The user is required to log in again
To avoid frequent automatic logouts:
• Increase the session timeout value in the web.xml configuration (How to Set Default Session Time Out for Helical Insight
• Align session timeout with your SSO token expiry settings if needed
This behavior is by design to ensure security and proper session management in Helical Insight open source BI Tool.
Thank You,
Helical Insight Team.