PDF Export Error: "Can’t find linux_chromedriver" in Helical Insight (Installed via JAR) on linux server

Technical queries
, , ,
#1

Hello Team,

We are using the open-source BI tool Helical Insight version 6.1.0.694, installed using installer JAR file.

While attempting to export reports to PDF, we encounter the following error:

can’t find the file:

apache-tomcat-11/bin/hi-repository/System/Reports/linux_chromedriver

It appears that the linux_chromedriver file is missing from the expected location.

Has anyone faced this issue? What is the correct way to resolve it?

Thanks,
Netta.

#2

Hello,

We use chrome driver for exporting the reports/dashboards and this is required to be installed/deployed only at the server.

Folder path will be something like this within your Helical Insight installation:

../HelicalInsight/hi/hi-repository/System

In a standard installation, the linux_chromedriver file is included by default. However, in your case, it seems to be missing.

To resolve this issue, please follow these steps:

  1. Download the chrome driver < file attachment >
  2. Copy the linux_chromedriver into below path
  3. Provide executable permissions to the required files (including linux_chromedriver).

Example : cd ../HelicalInsight/hi/hi-repository/System/Reports

chmod -R +x Reports

  1. Restart the Helical Insight service (Helical Insight not Running - #2 by helicalforum)

After completing these steps, try exporting the report to PDF again, it works fine

Thank You,
Helical Insight.