Null point exception while doing delete in recycle bin

Technical queries
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#1

Hello Team,

In Helical Insight, some resources cannot be permanently deleted from the Recycle Bin. Sometimes, associated resources are displayed, while in other cases, a NullPointerException occurs even after all associated resources have been deleted.

How can we identify and resolve such issues?

Thank You,
Snow.

#2

Hello Snow,

In Helical Insight, resources may have dependencies on other resources. Before permanently deleting a resource from the Recycle Bin, it is important to check whether any associated or dependent resources exist.

Follow the steps below:

*1. Check Associated Resources

  1. Open the Recycle Bin.

  2. Select the resource that you want to permanently delete and click on delete .

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  1. It will Display Associated files.
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  2. Check whether any dependent resources are associated with the selected resource.

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  1. If dependent resources are listed, delete those resources first, provided they are no longer required.

  2. Once the dependencies are removed, try permanently deleting the main resource again.

*2. Handling Different Scenarios

  • Associated Resources Exist: If the resource has dependent items, review those dependencies and delete them first if they are no longer required.

  • NullPointerException: If all associated resources have already been deleted but a NullPointerException occurs while permanently deleting the main resource, further investigation using application logs may be required.

Thank You,
Helical Insight.