Integration of helical with vicidial?

[ravis]

Hi ,

i am using vicidial for small BPO , i want to integrate reporting tool with vicidial , can i do with helical ??
will they have proper sync ?? any suggestions ??

[nitinsahu]

Hi Ravi,

Yes, you can use Helical Insight (HI) as a reporting tool with Vicidial. You just need to add a new datasource where Vicidial is storing the call logs, agent logs, dial logs etc (data) using the jdbc driver with Helical Insight, post this you can create report and/or dashboard utilizing the newly created datasource. Use the below mentioned link to create a new datasource.

Adhoc Data Source - Helical Insight

Thanks,
Nitin Sahu