Helical Insight not fully loading with domain name

General
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#1

Hello Team,
We have moved our application to newer AWS instance and established redirection on Tomcat so that we can access the Helical Insight application over HTTPS using DOMAIN NAME. But while accessing it from PUBLIC IP, it is working fine but when we access it over DOMAIN NAME it is giving broken pages and shows that resources are not getting loaded. How to fix this?

Thank You,
Netta.

#2

Hello,

For this there are some configurations might be missing. Once you configure the same, you will able to fix this. Below are the configurations :

  1. Make sure you have properly configured redirection in the server.xml located inside “…/apache-tomcat-9/conf”. Refer this :Enable SSL in Helical Insight Tomcat - Helical Insight for more details.

  2. Make sure you have configured the correct REDIRECTION URL in the BASEURL tag of setting.xml file located at “…hi-repository/System/Admin”.

  3. Enable cross origin requests and cookies filter configurations in web.xml file. On how to enable this please refer only NOTE 4 from Integrate Helical Insight in Web-Application using iFrame - Helical Insight

  4. After this please restart Helical Insight application server once in order to reflect the changes.

Thank you,
Helical Insight.