Failed creating java

Helical Insight Installation
#1

I downloaded java as per the tutorial and set windows environment variables, but I still can’t start HI. I’m attaching logs for you to check the problem.
Thank you!

[2020-04-24 10:56:16] [info] [30164] Commons Daemon procrun (1.0.15.0 64-bit) started
[2020-04-24 10:56:16] [info] [30164] Service HelicalInsight name HelicalInsight
[2020-04-24 10:56:17] [info] [30164] Service ‘HelicalInsight’ installed
[2020-04-24 10:56:17] [info] [30164] Commons Daemon procrun finished
[2020-04-24 10:56:17] [info] [28800] Commons Daemon procrun (1.0.15.0 64-bit) started
[2020-04-24 10:56:17] [info] [28800] Running ‘HelicalInsight’ Service…
[2020-04-24 10:56:18] [info] [ 6212] Starting service…
[2020-04-24 10:56:19] [error] [ 6212] Failed creating java
[2020-04-24 10:56:19] [error] [ 6212] ServiceStart returned 1
[2020-04-24 10:56:19] [info] [28800] Run service finished.
[2020-04-24 10:56:19] [info] [28800] Commons Daemon procrun finished
[2020-04-24 11:04:18] [info] [21940] Commons Daemon procrun (1.0.15.0 64-bit) started
[2020-04-24 11:04:19] [info] [21940] Running ‘HelicalInsight’ Service…
[2020-04-24 11:04:19] [info] [31212] Starting service…
[2020-04-24 11:04:19] [error] [31212] Failed creating java
[2020-04-24 11:04:19] [error] [31212] ServiceStart returned 1
[2020-04-24 11:04:19] [info] [21940] Run service finished.
[2020-04-24 11:04:19] [info] [21940] Commons Daemon procrun finished
[2020-04-24 11:04:47] [info] [26876] Commons Daemon procrun (1.0.15.0 64-bit) started
[2020-04-24 11:04:47] [info] [26876] Running ‘HelicalInsight’ Service…
[2020-04-24 11:04:47] [info] [32572] Starting service…
[2020-04-24 11:04:47] [error] [32572] Failed creating java
[2020-04-24 11:04:47] [error] [32572] ServiceStart returned 1
[2020-04-24 11:04:47] [info] [26876] Run service finished.
[2020-04-24 11:04:47] [info] [26876] Commons Daemon procrun finished

#2

please check the following:

  1. Java Version: The java version should be 1.8. Please ensure that the entire SDK is installed. (JDK + JRE)
  2. Environment Variables: The JAVA_HOME should be pointing to the path for the JDK1.8 and JRE_HOME should be pointing to the path for JRE1.8
  3. You can then run the installer that you have downloaded. It should run successfully.