Exporting not Working

Hello Helical,

I am using Helical Insight 3.1. When I try to export the data into PDF, I am getting an error. Please let me know why exporting functionality is not working.

Thank You,

Hello Snow,

Helical Insight uses PhantomJS for exporting functionality. When a number of exporting requests are generated, corresponding Phantom processes are created at the backend as well. This may cause an error to occur.

Go to the server and check the number of phantom processes that are running. You can manually kill these processes to improve the performance and resolve the issue with exporting.

Command for checking the phantom processes is below command (to be run in Admin or sudo su permission level)

*ps -ef | grep phantom*

Thank You
From Team Helical.