I have installed the Helical Insight Application Enterprise Edition version 2.0 on Linux Operating System, While exporting the report into PDF format, it is showing some error. Please help.
Hi Harika,
The error is coming because of phantom.js which is required for exporting and it doesn’t have the executable permission. Please give the executable permission to the linux_phantomjs located in the “hi-repository/System/Reports/” folder.
To give the executable permission run the following command:
example : chmod -R 777 "Installation Directory"/hi-repository/System/Reports/linux_phantomjs
After running the above command, refresh the application and try to export the report.
Let us know if the above information was useful.
Regards,
Helical Insight Team
With Helical Insight version 3.0 by default Helical Insight gets installed with Admin permission. Hence the above steps are not required and export will work fine.