Error While Exporting Reports/Dashobard When I Made Proxy Redirection?

Adhoc
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#1

Hello Helical Team,

I am using Helical Insight 3.0 Enterprise Edition. For example my website is analytics .com and I want to access Helical insight via hi.analytics. com

For doing that I have made proxy redirection in order to access application using Sub Domain Name.

Even since then i am unable to export any report/dashboard into any of the format (PDF, PNG, JPG, EXCEL). It is always giving me the same error “ExportException: Error Occurred while exporting. Cause:”. Can some one please help me on this ?
Thank You.

Dashboard Export to PDF showing only headers
#2

Hello There,
If you are getting this error while exporting, then refer below details :

If you have made Proxy redirection (Without using AJP Protocol) in order to access application using some subdomainName i.e. (https: // abc.xyz. com:Port/hi-ee) or (http:// abc.xyz. com:Port/hi-ee).

If this is the case then you need to follow below steps :

  1. Add another connector port (Unique port which is not already in use) inside “server.xml” file located at …hi\apache-tomcat-7\conf.

For Example :

<Connector port="8081" protocol="HTTP/1.1"
connectionTimeout="20000" maxThreads="30"
redirectPort="8443"/>

After adding this restart the Tomcat service.

  1. You need to modify “BaseUrl” inside “setting.xml” file located at …\hi\hi-repository\System\Admin

For Example : If above is the connector port you have added then BaseUrl will be : “http://localhost:8081/hi-ee/hi.html”

  1. Once done Login into Helical Insight application and reload configurations of Application from Home Page.

  2. Now try exporting the report/dashboard and you will be able to get the output.

Thanks,
Helical Team