We have implemented access to the Helical application through the SSO token as indicated in the documentation.
When accessed in this way, the specific user is created in our user list and able to access required reports dashboard etc.
If we establish a password to be able to access with this user using the login and password from the helical login page itself, the user is no longer accessible through the SSO token. When trying to access again using the security token, the page goes completely blank. It doesn’t show errors.
As an additional consequence, access to all content that had been created with this user is lost.
The only way to solve this is to log in with another user with an administrator profile and delete the user that produces this error situation.
How to fix this?