Data Sources page crashing

Hello Helical,

While using Helical Insight 4.0, DataSources page is crashing with " Error: NoSuchFieldException: classes" message. How do I fix this? I am also getting this error on the metadata page also, dashboard designer page opens fine.

Thank You,

Hello Snow,

This error is occurring because JAVA_HOME is either not set or is corrupted. To resolve this issue, follow the below given steps:

  • Install JDK 1.11
  • Set both JAVA_HOME and JDK_HOME environment variables.
  • Uninstall the already installed Helical Insight. For doing that you can simply stop HelicalInsight service and then delete the installation directory which might have been created in your installation directory. Like “ C:\Program Files\Helical Insight” , so you have to go to program files and delete this folder called “Helical Insight”/
  • Reinstall Helical Insight 4.0.

Note: If you are using versions before 4.0, use JDK 1.8

Thank You
From Team Helical.