Dashboard Export issue

Hello Helical Insight Team,

I am using Helical Insight 4.0. I tried to export my dashboard in PDF, but I am getting an Error page. Please help me resolve this. Please note that I have implemented HTTPS and done redirection.

Thank You,

Hello Sesa,

If you directly view Helicalinsight via localhost export will work. However in case of doing redirection or HTTPS redirection happens and hence the export to PDF migtht not work. Please follow the steps given below:

  1. Go to the path …/hi/hi-repository/System/Reports. Ensure that all files in the folder have write permission.

  2. If the permission levels are correct, edit server.xml file present at location …/hi/apache-tomcat-9/conf

Uncomment lines 69 to 71. These lines define the connector port. Save server.xml


Note: The port number would be the port that you have defined while installing Helical Insight. Default is 8085.

  1. Go to setting.xml file present at location /hi/hi-repository/System/Admin

Ensure that the baseURL is the default URL with the port that is defined as the default HTTP connector port in server.xml


  1. Restart the server.

Thank You,
Helical Insight.