Blank page during refresh

Hello Helical Insight,

I am using Helical Insight 3.1 Enterprise Edition. We have noticed that when the dashboard link refreshes it take a while to load the content. During this time frame the dashboard displays blank content.

We have set the content refresh to 6 minutes ().

The content gets refreshed every 6 minutes. If we remove this tag the iframe content (report) shows blank page. When dashboard content refresh tag is commented ( meta http-equiv="refresh" content="360">)

Here’s the full iframe:
<iframe id="GH" src=" /hi-ee/hi.html?dir=1569309518839&" frameborder="0" scrolling="no" style="overflow:hidden" height="750px" width="100%"> </iframe>

Thank You,

Hello Netta,

On Chrome browser, due to cross-origin issue, the login is not happening directly. This is because Chrome does not allows http frame to be embedded inside https webpage. Chrome browser and Safari have more security restrictions as of now.

You can use another browser. If you do not want the end user to see the login page, you can pass the authentication details with the URL itself.

We have seen your report and observed that you are using JS to achieve the look and feel of your report. This JS is getting blocked due to cross-origin issue on the browser (Firefox).

  1. You can create a tabular report. This will give you various options for achieving the look and feel using the UI driven options like row banding, table color etc.

  2. If you want to use a crosstab report, you can achieve the removal of table border etc. by using CSS instead of JS. It will be simpler and not blocked by any browser.

Thank You,
Helical Insight.