Helical insight installation issue

Helical Insight Installation
#1

Hi,
I’m not able to install application in Windows. Your installer says everything is fine, but the log says JAVA_HOME is not set, then that it must point to a JDK and not a JRE. You are trapping the condition, so the installer should not report installation was successful.

#2

Hello anu_jain,
Can you please share your Helical Insight Application - installation log file.

How to find installation log file:

  1. Go to Helical Insight Installation directory.
  2. Find log directory named as "logs"
  3. Select “InstallationLogs” file
#3

Unable to upload the installation file directly, attached file is in image format.

A suggestion is to print the java vars to the log to confirm what tomcat is reading the vars as.

#4

Hello anu_jain,
Thank you sharing the log file.
As we can see here JAVA_HOME variable is not set properly.

How to set Java environment variable, please refer this link below

In case of issue, please let us know.

#5

I’ve checked and re-checked my environmental variables, see below.

Now, what to do ?

#6

Hello anu_jain,
This was a installer issue which we have already fixed.

If you want you can follow the below steps and fix this issue. The problem is with picking the JAVA_HOME environment variable.

The following steps may help in resolving the issue.

  • open cmd as administrator
  • Execute the following commands
    echo %JAVA_HOME%
  • if the above result in blank then execute this command
    set “JAVA_HOME=C:\Java\jdk1.8.0_73”

This needs to be executed one after another

  1. set “CATALINA_HOME=C:\Helical Insight\apache-tomcat-7”
  2. “C:\Helical Insight\apache-tomcat-7\bin\service.bat” install “HIApplication”
  3. sc config “HIApplication” start= auto
  4. sc start “HIApplication”

Then the application should start working.
In case of issue, we can directly connect you with our technical team.
For support, mail us at support@helicalinsight.com

#7

Hello,
I faced the same issue but still it is saying that Failed Installing HIApplication service.
Below is a screen shot of it

#8
  1. Type services.msc in the command prompt and check if HIApplication is already present and not running.

in this case then please run the following command

  1. sc delete HIApplication
  2. set “CATALINA_HOME=C:\Helical Insight\apache-tomcat-7”
  3. “C:\Helical Insight\apache-tomcat-7\bin\service.bat” install “HIApplication”
  4. sc config “HIApplication” start= auto
  5. sc start “HIApplication”