Thanks for letting us know. Please find the solution below:
Configure themailConfiguration.properties at location: \hi-repository\System\Mail like below:
Example is for gmail configuration
#This configuration file is used to send e-mails with attachments
body=NOTICE: This email is generated by Helical Insight Application. This email and any attachments may contain confidential and proprietary information and is for the sole use of the intended recipient for the stated purpose. If you are not the intended recipient, please notify the sender.
Note: In gmail settings enable the smtp and imap. Also, in mailConfiguration.properties file set isAuthenticated=true and isSSLEnabled=true use ‘true’ and ‘false’ instead of ‘yes’ and ‘no’.