i am using vicidial for small BPO , i want to integrate reporting tool with vicidial , can i do with helical ??will they have proper sync ?? any suggestions ??
Yes, you can use Helical Insight (HI) as a reporting tool with Vicidial. You just need to add a new datasource where Vicidial is storing the call logs, agent logs, dial logs etc (data) using the jdbc driver with Helical Insight, post this you can create report and/or dashboard utilizing the newly created datasource. Use the below mentioned link to create a new datasource.http://www.helicalinsight.com/adhoc-basic-customization/adhoc-datasource/